Technical support

Technical support

Field Service Technicians are located strategically throughout the UK and Ireland to provide local on-site service support. A Regional Service Manager is located within their geographical area of responsibility to maintain close contact with the technicians and to provide exceptional response to your service requests. This high performance team can be reached by telephone or email.

To ensure we help you as quickly and efficiently as possible please ensure you dial the correct department.

Technical Support

Open Hours:

Mon – Fri 7:30 – 17:30
Saturday 8:30 – 14:00

Open Hours:

Mon – Fri 8:30 – 17:00

Cutting & Automation Bending & Automation Software & Applications
+44 (0) 2475 261 307 +44 (0) 2475 261 308 +44 (0) 2475 261 662
servicescutting.uk@bystronic.com servicesbending.uk@bystronic.com applications.uk@bystronic.com

Open Hours Cutting & Bending:

Mon – Fri 7:30 – 17:30
Saturday 8:30 – 14:00

Open Hours Software & Applications:

Mon – Fri 8:30 – 17:00

Spare Parts & Logistics

Open Hours:

Mon – Fri 8:30 – 17:00

Cutting Spares Bending Spares
+44 (0) 2475 261 359 +44 (0) 2475 261 620
spareparts.uk@bystronic.com spareparts.uk@bystronic.com

Open Hours:

Mon – Fri 8:30 – 17:00

Support Care Packages & Training

+44 (0) 2475 261 309
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Open Hours:

Mon – Fri 8:30 – 17:00

Our specialist hotline team will aim to resolve the problem remotely however if a Service Technician is needed the appropriate Service Technician with the correct parts will be dispatched, ensuring your up-time is maximized.

To help us best serve you, please provide us with the following information when requesting assistance

  • Company name and address
  • Your phone number and email
  • Product name and job number
  • Have your parts manual and schematics available for reference
  • A brief description of your issue and corrective measures taken

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